Reception area

When You Arrive

Arrival

In order for you to reach optimum relaxation during your spa visit, we recommend that you arrive 30 minutes prior to your treatment time to enjoy our heat and water facilities. It also gives you time to complete your consultation form and familiarise yourself with the spa surroundings, before your collected by your therapist. Treatment times will include a consultation.

Advanced Bookings

To avoid any disappointment we strongly advise that you book all treatments in advance. Please contact our Spa Host Team on 01727 736 087.

Health Concerns

Please notify our Spa Reception staff if you have any special medical conditions, allergies or if you are pregnant. We do not recommend any treatments are carried out during the first trimester of pregnancy. We may require a doctors note or for you to complete a client disclaimer form to enable us to perform certain treatments where medical conditions are concerned. Heat and Water Oasis use will also be subject to health concerns.

Spa Etiquette

We want you to feel comfortable during your spa experience, therefore we will provide you with spa robes, towels and slippers. Our therapists are trained to observe client modesty at all times, disposable briefs and boxers are available during treatments. Appropriate Swim attire must be worn during the use of the heat and water areas.

Loss or Damage

We strongly advise that no jewellery is to be worn at any time while relaxing within the Spa area. We will not be held accountable for any loss or damage to jewellery or possessions. We would also recommend that no alcohol is consumed prior to your treatment. Water will be provided for you within the spa area. We want your spa experience to be as tranquil as possible, therefore we ask that no mobile phones be used while in the spa area.

Enjoy your VERULAMIUM SPA EXERIENCE